HOW CAN I JOIN?
To become a member, fill out the online application form here or register the card you have received at one of the PINS Partners here.
I FORGOT MY PASSWORD/E-MAIL
There is a link to “I Forgot my password” in the upper right corner of web page. You will receive link to your e-mail and will be offered to choose new password.
I HAVE CHANGED MY ADDRESS – HOW CAN I CHANGE IT?
You can manage your profile information in your account online (Profile Information) or follow this link.
I HAVE CHANGED MY E-MAIL ADDRESS – HOW CAN I CHANGE IT?
You can manage your profile information in your account online (Profile Information) or follow this link.
I DON’T WANT TO RECEIVE ANY NEWSLETTERS FROM PINS. WHAT SHOULD I DO?
You can manage your communication preferences in your account online. In case you need an advice, please contact PINS Member service.
WILL I GET MEMBER STATEMENTS OR OTHER ACCOUNT RELATED INFORMATION BY POST?
No. You can view your PINS account information online. The amount of PINS you have is also shown in the upper right-hand corner of every PINS newsletter.
HOW DO PINS EXPIRE?
All PINS collected at PINS partners are valid for 3 years (except for Executive and VIP status card owners). If these PINS are not spent within this time, they expire irreversibly on the day they were collected 3 years ago.
CAN I TRANSFER PINS FROM MY ACCOUNT TO ANOTHER MEMBER’S ACCOUNT?
No, it is not possible to transfer PINS to another account, but you can create Friends and Family Account, where you can put PINS together with your friends and family members.
I LOST MY CARD – WHAT SHOULD I DO? WILL THE PINS DISAPPEAR? HOW MUCH DOES A NEW CARD COST?
Please contact PINS Member service, we will send you the new card by post within two weeks. No charges apply/It is for free. New card will be linked to the same account, so your PINS will be available there immediately.
I HAVE CHANGED MY SURNAME – HOW DO I CHANGE IT? WHAT SHOULD I DO?
Please contact PINS Member service by filling in web contact form here. We will change all the details and send you a new card by post within 2 weeks. In case you have non-personalized PINS card (without name, just with the number on your card), we will change details in your profile accordingly and you can use your existing PINS card.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE PINS CARD?
It might take up to two weeks for your card to be delivered to your postal address. Make sure your address is correct in your profile.